Posted: 05/14/2004 10:20:22 PM
[quote:e6d8500e50="ggarnes"]
As for me, I've already moved on, because I don't believe in rewarding a company that can demonstrate such a high level of incompetence, and then blame the customers for being upset. It shows a complete lack of leadership and customer relations skills, and I'm not sure I would want to risk my money on another product from such a company.
I now use Focal Media's Powerseek for my directories and it's been great. It gets crawled in Google like crazy, and it's been a blessing. The company actually does what it says it's going to do, and is very pleasant about resolving glitches.
I think the remedy here is to look elsewhere and not reward this company with your business, knowing how they prefer to mistreat their customers. In fact, I wouldn't be surprised if Focal Media would offer some dramatic discount to recruit us all over to their product. Maybe we should look into that. Then, Intech could take as long as they like developing the product that will never come.
Warmest regards,
Glenn[/quote:e6d8500e50]
Greetings Glen and everyone else
I understand the dissappointment and any other feeling or emotion that we may all have including me over what has happened with In-Portal.
I too have reached a point after being patient with Pavel and the team at Intechnic with the development of this software. I have waiting around every since the original annoucement but simply have to move on. I recently asked in the support section about In-Portal and the reply given was "I do not understand why you do not believe that In-Portal exists".
With that and everything else that has been said in various forums and issues we have with trying to grow our site and no actual visible site using In-Portal or even a demo version running on Intechnic's web sites we have had to conclude we need to be looking elese for a base piece of software we can run our directory and build everything else around it.
As we were originally using Gosammer's Links2 we will most probably run with them as they have been around for a long time now and have proved themselves and have other software that can either plug-in or run alongside their links program. We may have to spend up to $10,000NZD for software and design so we end up with a full portal - directory,email,forum,shopping cart,job listing and classified sections but it gives us a base to build for the future without having to spend large amounts of dollars should we wish to add any other services later on.
I wish Intechnic all the best for the future but there does come a time when there is a point of no return for customers like us and to retain us you as a company do have to perform to those things that have been stated and put out in the public arena - thats just commercial reality. Fail to and you lose customers big time and they go away invarabily not promoting a company that has not performed but actually advising potential clients to go elsewhere.
Blessing to you all and we continue to run In-link until the time we are in a financial position to switch.